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Welcome Indiana Behavioral Health Providers 

Indiana Medicaid Network Participation


Indiana PathWays for Aging and Hoosier Care Connect Medicaid Tips
Provider Communications and General Resources
Prior Authorization and Appeals

For BH prior authorization, please submit the Universal PA form to 844-897-6514.


For appeals information: uhcprovider.com/Indiana

Claims

UnitedHealthcare Community Plan
P.O. Box 5240
Kingston, NY 12402-5240

  1. Claims, Appeals/Disputes and Payments;
  2. Eligibility and Benefits

 

Contacts

Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Relations Advocate

Paulette Means (Northern Indiana Counties)
Main Number: (612) 476-6567
Fax Number: (855) 572-3643

Northern Indiana Counties: Adams, Allen, Benton, Blackford, Carroll, Cass, Clinton, DeKalb, Elkhart, Fulton, Grant, Howard, Huntington, Jasper, Jay, Kosciusko, LaPorte, LaGrange, Lake, Marshall, Miami, Newton, Noble, Porter, Pulaski, St Joseph, Starke, Steuben, Tippecanoe, Tipton, Wabash, Warren, Wells, White, Whitley

 

Kristin Johnson (Southern Indiana Counties)

Senior Provider Relations Advocate
Main Number: (763) 330-4335
Fax Number: (855) 572-3643

Southern Indiana Counties: Bartholomew, Boone, Brown, Clark, Clay, Crawford, Daviess, Dearborn, Decatur, Delaware, Dubois, Fayette, Floyd, Fountain, Franklin, Gibson, Greene, Hamilton, Hancock, Harrison, Hendricks, Henry, Jackson, Jefferson, Jennings, Johnson, Knox, Lawrence, Madison, Marion, Martin, Monroe, Montgomery, Morgan, Ohio, Orange, Owen, Parke, Perry, Pike, Posey, Putnam, Randolph, Ripley, Rush, Scott, Shelby, Spencer, Sullivan, Switzerland, Union, Vanderburgh, Vermillion, Vigo, Warrick, Washington, Wayne

 

Indiana Autism/ABA Network Management

Olivia Smith 
Main Number: (715) 833-6538
Fax Number: (855) 572-3643

Training Resources

Cultural Sensitivity Training
Indiana Hoosier Care Connect Behavioral Health Provider Training
E4 Center – Rush Center for Excellence in Behavioral Health Disparities in Aging
Indiana Pathways Webinar Training

Optum network manuals

Best practice guidelines

InterQual Level of Care Guidelines are used and criteria can be provided upon request for specific cases.

ASAM Level of Care Guidelines are used for Substance Use Disorder (SUD).

Additional information and forms are available, including psych/neuropsych testing guidelines, credentialing plans, and Disability Solutions Manual, on the Provider Express Guidelines/Policies & Manuals and Optum Forms pages.