Contact Us
Customer Service
For member-related inquiries, please call the Customer Service number on the back of the member’s insurance card for:
- Eligibility
- Plan inquires
- Benefits
- Authorizations
- Claims
Optum Pay
Call 1-877-620-6194 with inquiries related to:
- Enrollment in Optum Pay for electronic payments
- Registration or access to the Optum Pay website
- Access to your electronic payment remittance advice (PRA) statements
Provider Services
Call 1-877-614-0484 with inquiries related to:
- Credentialing and recredentialing
- Contracting and fee schedules
- Network status
- Provider demographic changes
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Support for the UnitedHealthcare provider site (www.uhcprovider.com)
Email or call 1-866-842-3278 and choose option 1. Call center is open Monday–Friday 7 a.m.–9 p.m (CST).
Provider Express Secure Portal Technical Support
Call 1-866-209-9320 from 7 a.m. to 7 p.m. (CST) or click Chat now below to start a live chat.
Alaska Medicaid Behavioral Health Providers
If you are unable to complete your registration, please call 1-800-225-8764 for Customer Support or visit https://alaska.optum.com/.