Contact Us

Choose from the following options to get the support and information you need.

Need 24/7 support? Use our new AI-powered Virtual Assistant

Quickly get member- and provider-specific information within the Provider Express secure portal on topics including:

• Network status / Affiliated networks
• Credentialing
• Rosters
• Benefits and eligibility

To get started, log in to Provider Express secure portal with your One Healthcare ID. Then, select the icon on the lower-right of the page.

Log In

Have a complex question? Chat with a live person.

Get help with complex and detailed questions about benefits, claims, prior authorizations and appeals and technical support. 

State-Specific Contacts

Provider Services^* 

For questions about: 

• Credentialing and recredentialing^*
• Contracting and fee schedules
• Network status^*
• Provider demographic changes

You may also call 1-877-614-0484, 7 a.m. ― 7 p.m. CT, Monday – Friday.

* The AI-powered Virtual Assistant can also provide answers to common questions on this topic.

Provider Express Secure Portal Technical Support

You may also call 1-866-209-9320, 7 a.m. ― 7 p.m. CT, Monday – Friday

Provider Services – Massachusetts

Call 1-866-806-7308, 8 a.m. – 8 p.m. ET, Monday – Friday.

Optum Pay

Call 1-877-620-6194 for questions about:

• Enrollment in Optum Pay for electronic payments
• Registration or access to the Optum Pay portal
• Access to your electronic payment remittance advice (PRA) statements

Member-Related Inquiries

Call the number on the back of the member’s ID card for plan-related inquiries.