Skip To Content

Contact Us

Customer Service / Intake
Optum Behavioral Health has call centers and teams dedicated to supporting the customers, accounts and health plans we serve.  For the best experience to resolve an inquiry related to one of your patients, please call the Customer Service number on the back of the member’s insurance card for inquiries related to:

  • Patient Eligibility
  • Plan Funding Type
  • Benefit Information
  • Authorizations
  • Claims

Optum Pay Customer Support
Optum Pay Customer Support is (877) 620-6194, who can best assist you with inquiries related to:

  • Enrollment in Optum Pay for electronic payments
  • Registration or access to the Optum Pay website
  • Access to your electronic payment remittance advice (PRA) statements 

Provider Services Line
The Provider Services Line for behavioral health providers is (877) 614-0484.  You can also select one of the state options below for additional contact information for Network Management for your specific state. This department can best assist you with inquiries related to:

  • Credentialing/Recredentialing
  • Contracting/Fee Schedules
  • Network Status
  • Provider Demographic Changes

Alabama (AL)
Alaska (AK)
Arizona (AZ)
Arkansas (AR)
California (CA)
Colorado (CO)
Connecticut (CT)
Delaware (DE)
District of Colombia (DC)
Florida (FL)
Georgia (GA)
Hawaii (HI)
Idaho (ID)
Illinois (IL)

Indiana (IN)
Iowa (IA)
Kansas (KS)
Kentucky (KY)
Louisiana (LA)
Maine (ME)
Maryland (MD)
Massachusetts (MA)
Michigan (MI)
Minnesota (MN)
Mississippi (MS)
Missouri (MO)
Montana (MT)
Nebraska (NE)

South Dakota (SD)
Tennessee (TN)
Texas (TX)
Utah (UT)
Vermont (VT)
Virgin Islands (VI)
Virginia (VA)
Washington (WA)
West Virginia (WV)
Wisconsin (WI)
Wyoming (WY)

Web support for
For help with the United Healthcare provider website, please reach out to or 866-842-3278 option 1, Monday–Friday: 7 a.m.–9 p.m (CST). 

Provider Express Technical Support
For questions about using the site, issues with requesting a user ID and password, or for technical issues, call the Provider Express Support Center at (866) 209-9320 from 7 a.m. to 7 p.m. (CST) or click on the Chat now button below to chat with a tech support representative online

Alaska Medicaid Enrolled Behavioral Health Providers: If you are unable to complete your registration, please call (800) 225-8764 for Customer Support or visit