Welcome Virginia Providers
The process for requesting some Virginia Mental Health services has changed.
Using the enhanced optimized experience in the Provider Express secure portal, you can now:
- View real-time status updates
- Search by member
- Track requests, outcomes, and view authorization details
Log in to the Provider Express secure portal use the new process.
The self-paced training guide provides step-by-step instructions for how to use the enhanced process.
Use the enhanced experience when requesting these services:
Mental Health Skill Building - H0046
Mental Health Case Management - H0023
Mental Health Peer Support
Individual – H0024
Group – H0025
Intensive In Home for Children and Adolescents - H2012
Mental Health Community-based Partial Hospitalization - H0035
Therapeutic Day Treatment for Children
School Day - H2016
After School - H2016 UG
Summer - H2016 U7
Psychosocial Rehabilitation - H2017
Assertive Community Treatment - H0040
Multisystemic Family Therapy - H2033
Functional Family Therapy - H0036
Mobile Crisis - H2011
Community Stabilization - S9482
Coordination of Care Checklist
Additional information and forms are available, including psych/neuropsych testing guidelines, credentialing plans, and Disability Solutions Manual, on the Provider Express Guidelines/Policies & Manuals and Optum Forms pages.
Medicaid-Specific Resources
Virginia Medicaid Provider Resources
VA MHS Training - July 2025
Behavioral Health Toolkit for Medical Providers
Medallion 4.0 Provider Orientation – Medical and Family Access to Medical Insurance Security
Notice Regarding Changes to the Authorization Process for Virginia Community Mental Health Rehabilitative (CMHR) Services
Tips to address the SAA HEDIS® Measure
VA MHS Online Authorization Training Presentation
VA Member Freedom of Choice Form
Facility-based Mental Health services request
Mental Health services authorization request: Log in to proceed with Auth Request
VA UnitedHealthcare Community Plan, a CCC Plus Plan (Manual Addendum)
VA Bravo II Training for CSB’s
VA Bravo II Training for Crisis Providers
- Quick Reference Guide: DQ Qualifier
- May 9, 2024 - Medicaid MOU Provider Notification
- April 25, 2024 - Transition to Traditional Medicare as Primary Payer for Certain Claims
- Behavioral Health Enhancement
- Cardinal Care Provider Notification
- Crisis Continuum of Services Updates
- HCBS DMAS Guidance for Providers
- Management of Crisis Stabilization Services
- Medicaid Card front and back
- Medicaid FAMIS Card front and back
- MHS Portal Form Enhancement
- Project Bravo Billing Provider Crosswalk
- Project Bravo Frequently Asked Questions (FAQs)
- Project Bravo Phase II Billing Provider Crosswalk
- VA Mobile Crisis and Residential Services Updates
Outpatient Care Engagement
Schedule an online HIPAA-compliant appointment with a member of our Outpatient Care Engagement team.