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Welcome Virginia Providers

The process for requesting some Virginia Mental Health services has changed. 

Using the enhanced optimized experience in the Provider Express secure portal, you can now:

  • View real-time status updates
  • Search by member
  • Track requests, outcomes, and view authorization details

Log in to the Provider Express secure portal use the new process. 

 

The self-paced training guide provides step-by-step instructions for how to use the enhanced process. 

Use the enhanced experience when requesting these services: 
 

Mental Health Skill Building - H0046
Mental Health Case Management - H0023
Mental Health Peer Support
        Individual – H0024
        Group – H0025
Intensive In Home for Children and Adolescents - H2012
Mental Health Community-based Partial Hospitalization - H0035
Therapeutic Day Treatment for Children
        School Day  - H2016
        After School  - H2016 UG
        Summer  - H2016 U7
Psychosocial Rehabilitation - H2017
Assertive Community Treatment - H0040
Multisystemic Family Therapy - H2033
Functional Family Therapy - H0036
Mobile Crisis - H2011
Community Stabilization - S9482

Optum Network Manual

Standard Clinical Criteria

Best Practice Guidelines

Coordination of Care Flyer

Coordination of Care Checklist

Additional information and forms are available, including psych/neuropsych testing guidelines, credentialing plans, and Disability Solutions Manual, on the Provider Express Guidelines/Policies & Manuals and Optum Forms pages.

 

Medicaid-Specific Resources

Outpatient Care Engagement 

Schedule an online HIPAA-compliant appointment with a member of our Outpatient Care Engagement team.