Welcome North Carolina Behavioral Health Providers

Outpatient Care Engagement

Schedule an online HIPAA-compliant appointment with a member of our Outpatient Care Engagement team.

Optum Network Manual

Prior Authorization Requirements - Medicaid

Standard Clinical Criteria

Best Practice Guidelines

BP Guidelines
Cultural Competency Training

Coordination of Care (COC)

COC Flyer
COC Checklist

Additional information and forms are available, including psych/neuropsych testing guidelines, credentialing plans, and Disability Solutions Manual, on the Provider Express Guidelines/Policies & Manuals and Optum Forms pages.

How to Join our North Carolina PHP Medicaid Network

Please notify us of your intention to join the NC PHP Medicaid Network at the link below:
nc_net_mgmt@optum.com

Authorization Template

North Carolina Community Mental Health Services Request Form

Important Provider Alerts

NC State-Specific Resources
BH Fee Schedule Rate Increase
SUD coverage for IOP and Comprehensive OP
UHCCP Psych/Neuropsych Prior Auth Requirements
Opioid Treatment Program Service replaced OP Opioid Treatment policy