Need help with the Provider Express secure portal?
The Technical Support team is available by chat or by calling
1-866-209-9320.
Mass. General Brigham Health Plan
Mass General Brigham Health Plan is one of the selected managed care plans within the state of Massachusetts providing coverage to the MassHealth membership.
Optum collaborates with Mass General Brigham Health Plan and is responsible for securing and managing the Autism/ABA Network for this initiative, effective 1/1/2019. Your participation in our network helps to ensure access to comprehensive quality care for covered behavioral health services for enrolled members.
A streamlined way for all ABA providers to manage services
Both network and out-of-network providers manage ABA services in the Provider Express secure portal. A One Healthcare ID (OHID) is required to access the portal.
The self-paced guide provides step-by-step instructions for how to register for a One Healthcare ID and access the portal for the first time.
Use the Provider Express secure portal to:
- Verify ABA Coverage and eligibility
- Request ABA assessment and treatment authorizations
- Submit additional information to the clinical team upon request
- View real-time status updates on your requests
Prior Authorization requests
Prepare your prior authorization request
Refer to our submission checklist QRG to ensure you have all the required information. A complete submission helps prevent processing delays.
- Review the ABA clinical review requirements
- Provider data: Name, address, NPI and TIN
- Member data: Name, address and Member ID*
Use these self-paced guides to learn how to:
Verify ABA eligibility and benefits
Submit an ABA prior authorization request
Get the status of submitted ABA authorization requests
Submit an authorization request in 5 steps
1. Select 'Auths' from the upper right menu
2. Click the 'Auth request' tab
3. Choose 'Request a new authorization'
4. Select ABA Assessment or Treatment from the drop down
5. Complete the required fields and submit
- Mass General Brigham Health Plan Orientation
- Mass General Brigham Health Plan - Quick Reference Guide
- Mass General Brigham Health Plan ABA Guidelines
Contact Us/Request to Join the Network
Call Provider Relations at 1-877-614-0484.
