Need help with the Provider Express secure portal?
The Technical Support team is available by chat or by calling
1-866-209-9320.
Hawaii QUEST ABA Program
A streamlined way for all ABA providers to manage services
Both network and out-of-network providers manage ABA services in the Provider Express secure portal. A One Healthcare ID (OHID) is required to access the portal.
The self-paced guide provides step-by-step instructions for how to register for a One Healthcare ID and access the portal for the first time.
Use the Provider Express secure portal to:
- Verify ABA Coverage and eligibility
- Request ABA assessment and treatment authorizations
- Submit additional information to the clinical team upon request
- View real-time status updates on your requests
Prior Authorization requests
Prepare your prior authorization request
Refer to our submission checklist QRG to ensure you have all the required information. A complete submission helps prevent processing delays.
- Review the ABA clinical review requirements
- Provider data: Name, address, NPI and TIN
- Member data: Name, address and Member ID*
Use these self-paced guides to learn how to:
Verify ABA eligibility and benefits
Submit an ABA prior authorization request
Get the status of submitted ABA authorization requests
Submit an authorization request in 5 steps
1. Select 'Auths' from the upper right menu
2. Click the 'Auth request' tab
3. Choose 'Request a new authorization'
4. Select ABA Assessment or Treatment from the drop down
5. Complete the required fields and submit
United Behavioral Health (UBH), operating under the brand Optum, assumed management of the Medicaid autism program benefits for Hawaii QUEST Integration members with coverage through UnitedHealthcare Community Plan effective January 1, 2016.
To assist you in your participation in this program, learn more about the process for applying to the network, and the clinical protocols required in this unique network, please review the resource materials below.
- Hawaii QUEST ABA Provider Orientation
- Hawaii QUEST ABA Provider Quick Reference Guide
- Hawaii QUEST ABA Treatment Request Form and Guidelines
Contact Us/Request to Join the Network
Call Provider Relations at 1-877-614-0484.
