Need help with the Provider Express secure portal?
The Technical Support team is available by chat or by calling
1-866-209-9320.
The Technical Support team is available by chat or by calling
1-866-209-9320.
Both network and out-of-network providers manage ABA services in the Provider Express secure portal. A One Healthcare ID (OHID) is required to access the portal.
The self-paced guide provides step-by-step instructions for how to register for a One Healthcare ID and access the portal for the first time.
Refer to our submission checklist QRG to ensure you have all the required information. A complete submission helps prevent processing delays.
Use these self-paced guides to learn how to:
Verify ABA eligibility and benefits
Submit an ABA prior authorization request
Get the status of submitted ABA authorization requests
1. Select 'Auths' from the upper right menu
2. Click the 'Auth request' tab
3. Choose 'Request a new authorization'
4. Select ABA Assessment or Treatment from the drop down
5. Complete the required fields and submit
Optum Behavioral Health* manages behavioral analysis (BA) program benefits for Florida Medicaid members who are covered by the UnitedHealthcare Community Plan of Florida.
To contact us or to join our network, please call Provider Relations at
1-877-614-0484.
*Effective Feb. 1, 2025, benefits are managed by United Behavioral Health, operating under the brand Optum / Optum Behavioral Health.