Optum Behavioral Health and MnFIRE, a nonprofit organization dedicated to firefighter health and support, provide Employee Assistance Program (EAP) behavioral health services to Minnesota firefighters and their families as part of the MnFIRE Assistance Program (MAP).
What to know before delivering MnFIRE EAP services
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Ensure you’re a MnFIRE contracted provider. Being an Optum-contracted provider does not automatically guarantee you’re a MnFIRE network provider. Only providers contracted with MnFIRE are eligible to render services and submit claims. To check:
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You’ll be expected to schedule appointments within 5 days of the request. The program allows 5 virtual and/or in person no-cost EAP sessions per member, per year with a trained mental health professional. |
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Check authorization info and review member eligibility prior to each visit. What members need to do: To access MnFIRE EAP, members must call 1-888-784-6634, the designated Optum MnFIRE service center, to request prior authorization. Each authorization is good for 5 sessions. Program authorizations have unique requirements. What providers need to do: Look up existing authorizations, including effective dates, authorization number, visit limits and whether an authorization is for MnFIRE (MnFIRE group number 15590-0001) in the Provider Express secure portal:
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Submit claims using the appropriate codes and modifiers. Review the MnFIRE Assistance Program Quick Reference Guide for more details. Claims submitted without the proper codes/modifiers may have reimbursement delayed or denied. |
Questions?
For general questions about the MnFIRE Program visit the MnFIRE website
For questions regarding MnFIRE network participation, authorizations or claims submission, please review the MAP resources.
Need additional assistance? Email Aaron Thomson, your dedicated MnFIRE Assistance Program Provider Relations Advocate, at aaron.thomson@optum.com.
About the MnFIRE Assistance Program
Since 2016, MnFIRE has provided Minnesota firefighters and their families specialized care that includes their 3 most prevalent health challenges cancer, cardiovascular disease and emotional trauma. MnFIRE also administers the state-funded Hometown Heroes Assistance Program, which offers a critical illness benefit for qualifying diagnoses, department health and wellness training, peer support and the MnFIRE Assistance Program.
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