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Webinars/Training Resources

Provider Express offers informational webinars and training resources for current and potential Provider Express users and/or the entire Optum Network to learn more about how to use the website, and other topics that could be vital to your practice. The topics and audience vary, so we invite you to come back to see what is coming up.

Click on a tab below to view specific information on each topic.

In alphabetical order:

Chronic Pain and Opioids: Training on CDC Guidelines

The Centers for Disease Control and Prevention (CDC) offers a range of resources for prescribers and other professionals working to address the Opioid crises in the United States. One focus of the epidemic is the treatment of Chronic Pain.  The CDC offers a FREE online training series to assist healthcare providers in applying CDC guidelines and recommendations in clinical practice. The training modules include patient scenarios, videos, knowledge checks, tips, and resources. Continuing Education credits are available for physicians, nurses and other healthcare professionals.

  • Online interactive, self-paced modules - CLICK HERE
  • Information about Continuing Education - CLICK HERE


Click on the image of the flyer to see the training offerings or to download the flyer >>

Louisiana Non-Licensed Behavioral Health Provider Training

Non-licensed behavioral health providers are required by the Louisiana Department of Health and Hospitals to complete standard basic training courses. The required trainings are posted below.


For questions, please email

Medica Model of Care – Provider training

Model of Care Provider Training

As a Behavioral Health Provider working with Medica members enrolled in Medica DUAL Solution® (MSHO) and/or Medica AccessAbility Solution® Enhanced (DSNP SNBC), you have an important role as member of the interdisciplinary care team. 

The Centers for Medicare and Medicaid Services (CMS) requires that dual Special Needs Plans (SNPs) such as Medica DUAL Solution and Medica AccessAbility Solution® Enhanced have a “Model of Care” plan submitted to CMS for approval. The Model of Care is seen as a vital quality improvement tool and an integral component for ensuring that the unique needs of each member enrolled in a SNP are identified and addressed. One CMS Model of Care requirement is that Medica conduct Model of Care training with providers.

Medica has developed Model of Care Training for Providers, easily accessible online at our website from our Provider College. This training module will give you, as a provider, an informative overview of the Medica DUAL Solution (MSHO) and Medica AccessAbility Solution® Enhanced (DSNP SNBC) Model of Care including:

  • Description of the populations
  • Care Coordination overview (Did you know that every Medica DUAL Solution and AccessAbility Solution Enhanced member  has an assigned Care Coordinator that helps to coordinate the care of the member?)
  • Provider network
  • Quality measurement and performance improvement

We encourage you and your group’s providers to take 10-15 minutes to take the Medica DUAL Solution® (MSHO) and Medica AccessAbility Solution® Enhanced (DSNP SNBC)

Model of Care Provider Training

Medica Model of Care Provider Training
Missouri HealthNet Behavioral Health Provider Training

Click image to play video

Working with HealthNet and
Optum/UnitedHealthcare Community Plan

Optum is contracted with UnitedHealthcare Community Plan to administer the behavioral health portion of the Missouri HealthNet program. This includes both mental health and substance use disorders. Total runtime of training: 25:04.

Navigating Optum for AL, AR, FL, GA, LA, MS, NC, SC, TN as well as Puerto Rico and The Virgin Islands

You're invited

Navigating Optum

Navigating Optum is your introduction to our Behavioral Health Network, and covers all the resources available for newly credentialed providers. This focus is on commercial and Medicare network resources.
Webinar discussion will include:

  • Introduction to Optum
  • Provider Express
  • Benefits and Authorizations
  • Claims/Billing
  • Updating your information
  • Contacting Optum
  • Online Resources
  • Live Question & Answer session

Our mission is to make healthcare better for everyone. For you, this means simplifying your business transactions by offering effective and efficient tools that support and enhance your care delivery and your business operations.
If you have questions, please contact the Provider Services Line at (877) 614-0484. If your state has Medicaid business, you will find resources here: LINK resources

Webinar Dates (Click on date to register)

On-Demand Integrated Care Training for Psychiatrists

Click image above for more information

As part of the Centers for Medicare and Medicaid Services’ Transforming Clinical Practice Initiative (TCPI), the American Psychiatric Association in partnership with the AIMS Center at the University of Washington will be training 3,500 psychiatrists in the clinical and leadership skills needed to support primary care practices that are implementing integrated behavioral health programs. Once psychiatrists are trained, APA will work to connect them with local Practice Transformation Networks participating in TCPI.

***Free training is available to psychiatrists through online modules***

CME credit is also offered. Content is similar for both training sessions so you may choose to participate in one or the other based on your learning preferences and availability.      

Online Modules - Click here to get started! There are two parts to the training containing seven modules in all. It is recommended that participants complete both parts 1 and 2.

In-Person Offerings – Click here for regional and conference Integrated Care Training options.

Stay up-to-date on TCPI and APA's Support and Alignment Network at If you have questions, contact

Optum/United Healthcare Community Plan, NC-Behavioral Training

Register for UnitedHealthcare Community Plan, NC – Behavioral Training

Each training session will last 1 hour and covers the same material. Upon registration you will receive an email confirmation of your registration.

Wednesday, January 18th, 2023 11:00 a.m. - 12:00 p.m. EST
Wednesday, February 15th, 2023 11:00 a.m. - 12:00 p.m. EST
Wednesday, March 15th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, April 19th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, May 17th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, June 14th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, July 19th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, August 16th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, September 13th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, October 18th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday, November 15th, 202311:00 a.m. - 12:00 p.m. EST
Wednesday,: December 13th, 202311:00 a.m. - 12:00 p.m. EST
Succeeding In A World Of Integrated Care: Options For Behavioral Health Provider Organizations

Succeeding In A World Of Integrated Care: Options For Behavioral Health Provider Organizations

Within the health services landscape, integration has become a key concept and driver of both service delivery and management of consumer care. The challenge for the behavioral health service provider organization is where determining where you fit into this new landscape and developing strategies for short- and long-term success. This free four-week course will assist you and other leaders behavioral health care to develop strategies and tactics necessary for success in this changing environment. Each week includes a one-hour recorded executive briefing on the topic developed by OPEN MINDS and live discussion session with a case study presentation lead by selected industry leaders.  The faculty for the course are  Monica E. Oss, Chief Executive Officer, & George Braunstein, Senior Associate, OPEN MINDS.  All course attendees will receive access to related OPEN MINDS resources on integrated care.  

To access the recordings for the four-part Integrated Care series (originally presented in April 2015), visit the Open Minds website.  Complete the brief, online Account Information form.  This link only supports access to the four presentations addressing Medical-Behavioral integration that were presented in April.