To better serve our providers, we’re bringing Optum resources to a Massachusetts community near you.
On Friday, May 15, we offered local Quincy providers the opportunity to meet with Optum Behavioral Health Provider Relations Advocates (PRAs) at the Boston Quincy Marriot. They were able to receive individual support related to doing business with Optum.
PRAs troubleshooted specific problems, received guidance for working in the Provider Express secure portal and were offered task instruction for claims submission and processing and understanding the Provider Remittance Advice. We also reviewed the importance of updating provider profiles and attestation requirements.
Support with a personal touch
This opportunity fostered personal relationships between providers and the individual advocates who support their work and, for most, was their first in-person contact. Attendees offered feedback in a follow-up survey indicating a 100% satisfaction rate with the event, expressing their appreciation for personal contact with the Optum team, having questions resolved quickly and the ease with which resources are found on Provider Express.
Thank you to everyone who took the time to attend and share their feedback with us. We value our partnership with you and appreciate the care you provide for our members.
Watch for future announcements of an Optum team coming to your community!