Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 1-877-614-0484

Please call the Provider Service Line for assistance.  If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.

Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com

Market Contacts

Sofia Vela Hayes, Senior Provider Relations Advocate
Email: sofia.vela.hayes@optum.com

PROVIDER GROUPS: Addiction Services and Pharmacotherapy, AMS of Wisconsin LLC, Ascension/Ministry, Mayo Clinic, UW Health/UPH-Meriter/Swedish American/Gundersen

COUNTIES: Adams, Buffalo, Columbia, Crawford, Dane, Dodge, Grant, Green, Green Lake, Iowa, Jackson, Jefferson, Juneau, La Crosse, Lafayette, Marquette, Monroe, Pepin, Portage, Richland, Rock, Sauk, Trempealeau, Vernon, Walworth, Waukesha, and Waushara

Tracy Grabner, Senior Provider Relations Advocate
Email: tracy.grabner@optum.com

PROVIDER GROUPS: Aurora, Froedtert, Medical College of Wisconsin/Childrens Hospital of WI

COUNTIES: Kenosha, Milwaukee, Racine, and Washington

Brittni Lehr, Provider Relations Advocate
Email: brittni.lehr@optum.com

COUNTIES: Ashland, Barron, Brown, Burnett, Calumet, Chippewa, Clark, Door, Douglas, Dunn,  Eur Claire, Florence, Fond Du Lac, Forest, Kewaunee, Langlade, Lincoln, Manitowoc, Marathon, Marinette, Menominee, Oconto, Oneida, Outagamie, Ozaukee, Pierce, Polk, Portage, Price, Rusk,   St Croix, Sawyer, Shawano, Sheboygan, Taylor, Vilas, Washburn, Waupaca, Winnebago, and Wood