Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Provider Service Line: 1-877-614-0484
Please call the Provider Service Line for assistance. If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.
Fax Number: 1-866-388-1710
Email: ohbs.centralregion@optum.com
Market Contacts
Doreatha Jones, Senior Provider Relations Advocate
Email: doreatha.jones@optum.com
COUNTIES: Brazoria, Fort Bend, Galveston, Harris, Montgomery, and Walker
Senior Provider Relations Advocate
Email: ohbs.centralregion@optum.com
COUNTIES: Bastrop, Bell, Blanco, Bosque, Brazos, Brewster, Brown, Burleson, Burnet, Caldwell, Camp, Chambers, Coke, Coleman, Colorado, Comanche, Concho, Coryell, Crane, Crockett, Culberson, De Witt, Ector, El Paso, Erath, Falls, Fayette, Freestone, Gillespie, Glasscock, Gonzales, Grimes, Hamilton, Hardin, Hays, Hill, Hood, Hudspeth, Irion, Jackson, Jasper, Jeff Davis, Jefferson, Johnson, Kimble, Lampasas, Lavaca, Lee, Leon, Liberty, Limestone, Llano, Loving, Madison, Mason, McCulloch, McLennan, Menard, Midland, Milam, Mills, Navarro, Newton, Orange, Pecos, Polk, Presidio, Reagan, Reeves, Robertson, Runnels, San Jacinto, San Saba, Schleicher, Somervell, Sterling, Sutton, Terrell, Tom Green, Travis, Tyler, Upton, Waller, Ward, Washington, Williamson, and Winkler
Patricia Cardinal, Provider Relations Advocate
Email: patricia_cardinal@optum.com
COUNTIES: Aransas, Atascosa, Austin, Bandera, Bee, Bexar, Brooks, Calhoun, Cameron, Comal, Dimmit, Duval, Edwards, Frio, Goliad, Guadalupe, Hidalgo, Jim Hogg, Jim Wells, Karnes, Kendall, Kenedy, Kerr, Kinney, Kleberg, La Salle, Live Oak, Matagorda, Maverick, McMullen, Medina, Nueces, Real, Refugio, San Patricio, Starr, Uvalde, Val Verde, Victoria, Webb, Wharton, Willacy, Wilson, Zapata, and Zavala
Toni Ward, Provider Relations Advocate
Email: toni.ward@optum.com
COUNTIES: Anderson, Andrews, Angelina, Archer, Armstrong, Bailey, Baylor, Borden, Bowie, Briscoe, Callahan, Carson, Cass, Castro, Cherokee, Childress, Clay, Cochran, Collingsworth, Cooke, Cottle, Crosby, Dallam, Dawson, Deaf Smith, Delta, Dickens, Donley, Eastland, Fannin, Fischer, Floyd, Foard, Franklin, Gaines, Garza, Gray, Grayson, Gregg, Hale, Hall, Hansford, Hardeman, Harrison, Hartley, Haskell, Hemphill, Henderson, Hockley, Hopkins, Houston, Howard, Hunt, Hutchinson, Jack, Jones, Kent, King, Knox, Lamar, Lamb, Lipscomb, Lubbock, Lynn, Marion, Martin, Mitchell, Montague, Moore, Morris, Motley, Nacogdoches, Nolan, Ochiltree, Oldham, Palo Pinto, Panola, Parmer, Potter, Rains, Randall, Red River, Roberts, Rusk, Sabine, San Augustine, Scurry, Shackelford, Shelby, Sherman, Smith, Stephens, Stonewall, Swisher, Taylor, Terry, Throckmorton, Titus, Trinity, Upshur, Van Zandt, Wheeler, Wichita, Wilbarger, Wise, Wood, Yoakum, and Young
Katie Catrenich, Provider Relations Advocate
Email: kathleen.catrenich@optum.com
COUNTIES: Collin, Dallas, Denton, Ellis, Kaufman, Parker, Rockwall, and Tarrant