Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Provider Service Line: 1-877-614-0484
Please call the Provider Service Line for assistance. If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.
Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com
Market Contacts
Karen Argabrite, Senior Provider Relations Advocate
Email: karen.argabrite@optum.com
Individual, Groups (NON CMHC’s), and Facilities ONLY in the below counties
COUNTIES: ALLEN, ASHLAND, ASHTABULA, AUGLAIZE, CARROLL, CHAMPAIGN, COLUMBIANA, COSHOCTON, CRAWFORD, CUYAHOGA, DARKE, DEFIANCE, DELAWARE, ERIE, FULTON, GEAUGA, GUERNSEY, HANCOCK, HARDIN, HARRISON, HENRY, HURON, JEFFERSON, KNOX, LAKE, LICKING, LOGAN, LORAIN, LUCAS, MAHONING, MARION, MEDINA, MERCER, MIAMI, MORROW, OTTAWA, PAULDING, PERRY, PORTAGE, PUTNAM, RICHLAND, SANDUSKY, SENECA, SHELBY, STARK, SUMMIT, TRUMBULL, TUSCARAWAS, UNION, VAN WERT, WILLIAMS, WOOD, and WYANDOT
Kim Dokes, Provider Relations Advocate
Email: kim.dokes@optum.com
CMHC and AOD Agencies ONLY in the below counties
COUNTIES: ALLEN, ASHLAND, ASHTABULA, AUGLAIZE, CARROLL, CHAMPAIGN, COLUMBIANA, COSHOCTON, CRAWFORD, CUYAHOGA, DARKE, DEFIANCE, DELAWARE, ERIE, FULTON, GEAUGA, GUERNSEY, HANCOCK, HARDIN, HARRISON, HENRY, HURON, JEFFERSON, KNOX, LAKE, LICKING, LOGAN, LORAIN, LUCAS, MAHONING, MARION, MEDINA, MERCER, MIAMI, MORROW, OTTAWA, PAULDING, PERRY, PORTAGE, PUTNAM, RICHLAND, SANDUSKY, SENECA, SHELBY, STARK, SUMMIT, TRUMBULL, TUSCARAWAS, UNION, VAN WERT, WILLIAMS, WOOD, and WYANDOT
Ronald Fernandez, Senior Provider Relations Advocate
Email: ronald.fernandez@optum.com
Individual, Groups (NON CMHC’s), and Facilities ONLY in the below counties
COUNTIES: ADAMS, ATHENS, BELMONT, BROWN, BUTLER, CLARK, CLERMONT, CLINTON, COSHOCTON, CUYAHOGA, FAIRFIELD, FAYETTE, FRANKLIN, GALLIA, GREENE, HAMILTON, HIGHLAND, HOCKING, JACKSON, LAWRENCE, LUCAS, MADISON, MEIGS, MONTGOMERY, MORGAN, MUSKINGUM, PICKAWAY, PIKE, PREBLE, ROSS, SCIOTO, WARREN, WASHINGTON, and WAYNE
Syndi Trice, Provider Relations Advocate
Email: syndi.trice@optum.com
CMHC and AOD Agencies ONLY in the below counties
COUNTIES: ADAMS, ATHENS, BELMONT, BROWN, BUTLER, CLARK, CLERMONT, CLINTON, COSHOCTON, CUYAHOGA, FAIRFIELD, FAYETTE, FRANKLIN, GALLIA, GREENE, HAMILTON, HIGHLAND, HOCKING, JACKSON, LAWRENCE, LUCAS, MADISON, MEIGS, MONTGOMERY, MORGAN, MUSKINGUM, PICKAWAY, PIKE, PREBLE, ROSS, SCIOTO, WARREN, WASHINGTON, and WAYNE