Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
New York Network Management - Commercial and Medicare
13 Cornell Road, 2nd Floor
Latham NY 12110
Email: NYNetworkManagement@optum.com
Phone: 1-877-614-0484
Fax: 1-866-483-6254
New York Network Management - Mainstream Medicaid and HARP
13 Cornell Road, 2nd Floor
Latham NY 12110
Email: NYHarp_ProvServices@optum.com
Phone: 1-877-614-0484
NYC Fax: 1-877-958-7745