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For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, login to the Secure Transactions using your OneHealthcare ID or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 877-614-0484

Jill Kennedy, Senior Provider Relations Advocate
Counties: Catron, Cibola, Colfax, Grant, Harding, Los Alamos, McKinley, Mora, Rio Arriba, San Juan, San Miguel, Sandoval, Santa Fe, Taos, Union.
Email: jill.kennedy@optum.com

Cynthia Chavez, Provider Relations Advocate
Counties: Bernalillo (West-25), Dona Ana, Guadalupe, Hidalgo, Luna, Sierra, Socorro, Torrance, Valencia.
Email: cynthia.chavez@optum.com

Naomi Sandoval, Provider Relations Advocate
Counties: Bernalillo (East 25), Chaves, Curry, De Baca, Eddy, Lea, Lincoln, Otero, Quay, Roosevelt
Email: naomi.sandoval@optum.com

New Mexico Autism/ABA Network Management
(877)614-0484