Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 1-877-614-0484

Please call the Provider Service Line for assistance.  If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.

Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com

Market Contacts

Jill Kennedy, Senior Provider Relations Advocate
Email: jill.kennedy@optum.com

COUNTIES: Catron, Cibola, Colfax, Grant, Harding, Los Alamos, McKinley, Mora, Rio Arriba, San Juan, San Miguel  Sandoval, Santa Fe, Taos, and Union

Naomi Sandoval, Provider Relations Advocate
Email: naomi.sandoval@optum.com

COUNTIES: Bernalillo County - east 25, Chaves, Curry, De Baca, Eddy, Lea, Lincoln, Otero, Quay, and Roosevelt

Cynthia Chavez, Provider Relations Advocate
Email: cynthia.chavez@optum.com

COUNTIES: Bernalillo County - west 25, Dona Anna, Guadalupe, Hidalgo, Luna, Sierra, Socorro, Torrance, and Valencia