Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 1-877-614-0484

Please call the Provider Service Line for assistance.  If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.

Fax Number: 866-388-1710

Email: ohbs.centralregion@optum.com

Market Contacts

Julie Sheppeard, Senior Provider Relations Advocate
Email: julie_sheppeard@optum.com

COUNTIES: Douglas

Provider Groups: CHI, Nebraska Health Partners, Indian Health Services, FQHC’s, and CenterPointe

Jennifer Garcia, Provider Relations Advocate
Email: jennifer_garcia1@optum.com

COUNTIES: All except Douglas

PROVIDER GROUPS: Bryan Health