Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Provider Service Line: 1-877-614-0484
Please call the Provider Service Line for assistance. If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.
Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com
Market Contacts
Abigail Bradshaw, Provider Relations Advocate
Email: abigail.bradshaw@optum.com
COUNTIES: Aitkin, Becker, Beltrami, Benton, Big Stone, Blue Earth, Brown, Carlton, Cass, Chippewa, Clay, Clearwater, Cook, Cottonwood, Crow Wing, Dodge, Douglas, Fairbault, Fillmore, freeborn, Grant, Goodhue, Hubbard, Houston, Itasca, Jackson, Jefferson, Kanabec, Kandiyohi, Kittson, Koochiching, Lac Qui Parle, Lake, Lake of the Woods, Le Sueur, Lincoln, Lyon, Mahnomen, Marshall, Martin, Mille Lacs, Monroe, Morrison, Mower, Murray, Nobles, Norman, Otter Tail, Pennington, Pine, Pipestone Polk, Pope, Redwood, Rice, Rock, Roseau, Saint Louis, Steele, Stearns, Stevens, Swift, Todd, Traverse, Wabasha, Wadena, Waseca, Watonwan, Wilkin, Winona, and Yellow Medicine.
PROVIDER GROUPS: Essentia
Steven Handt, Senior Provider Relations Advocate
Email: steven.handt@optum.com
COUNTIES: Hennepin and Washington
Emily Schumacher, Dedicated MnFire Provider Relations Advocate
Email: emily.schumacher@optum.com
COUNTIES: Anoka, Carver, Chisago, Isanti, McLeod, Meeker, Nicollet, Ramsey, Renville, Scott, Sherburne, Sibley, Wright
PROVIDER GROUPS: CentraCare (Carris Health, St Cloud Hospital) and Springpath/ResCare
Lisa Marx, Provider Advocate Account Manager
Email: lisa.marx@optum.com
Dedicated to Medica Behavioral Health. Please reach out to your assigned Provider Relations Advocate based on primary county or provider group for assistance.
Connie Ziegler, Senior Provider Relations Advocate
Email: connie.ziegler@optum.com
COUNTIES: Dakota and Olmstead
Health Systems and Groups: Health Partners/Park Nicollet, North Memorial, Hennepin County Medical Center, Mayo, Allina, The Emily Program, NuWay, Amherst H. Wilder, and Children's Hospitals and Clinics of Minnesota
MN SUD providers: MN Adult and Teen Challenge, Transformation House Inc, Life Development Resources, Elite Recovery LLC
Meridian (Avalon Programs, Beauterre Recovery, Bridge Recovery, Cedar Ridge, Douglas Place, Lake Shore, Latitudes, Meadow Creek, New Beginnings, Oakridge, Tapestry, Twin Town, Valhalla)
Sarah Coffey, Provider Advocate Account Manager (PAAM)
Email: sarah.coffey@optum.com
Health Systems and Groups: Fairview (HealthEast St Josephs, HealthEast St Johns, HealthEast Bethesda, HealthEast Woodwinds, HealthEast Professional Services, Grand Itasca Clinic)