Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Provider Service Line: 1-877-614-0484

Please call the Provider Service Line for assistance.  If you need additional assistance, the PSL Staff Member will refer you to the appropriate Provider Relations Staff to assist you further.

Fax Number: 866-388-1710
Email: ohbs.centralregion@optum.com

Market Contacts

Krista Hubbard, Provider Relations Advocate
Email: krista.hubbard@optum.com

COUNTIES: Ballard, Boone, Breckinridge, Bullitt, Caldwell, Calloway, Campbell, Carlisle, Carroll, Christian, Crittenden, Daviess, Fulton, Gallatin, Grant, Graves, Grayson, Hancock, Hardin, Henderson, Henry, Hickman, Hopkins, Jefferson, Kenton, LaRue, Livingston, Lyon, Marion, Marshall, McCracken, McLean, Meade, Muhlenberg, Nelson, Ohio, Oldham, Pendleton, Shelby, Spencer, Todd, Trigg, Trimble, Union, Washington, and Webster

Lucy Howard, Provider Relations Advocate
Email: lucy.howard@optum.com

COUNTIES: Adair, Allen, Anderson, Barren, Bath, Bell, Bourbon, Boyd, Boyle, Bracken, Breathitt, Butler, Carter, Casey, Clark, Clay, Clinton, Cumberland, Edmonson, Elliott, Estill, Fayette, Fleming, Floyd, Franklin, Garrard, Green, Greenup, Harlan, Harrison, Hart, Jackson, Jessamine, Johnson, Knott, Knox, Laurel, Lawrence, Lee, Leslie, Letcher, Lewis, Lincoln, Logan, Madison, Magoffin, Martin, Mason, McCreary, Menifee, Mercer, Metcalfe, Monroe, Montgomery, Morgan, Nicholas, Owen, Owsley, Perry, Pike, Powell, Pulaski, Robertson, Rockcastle, Rowan, Russell, Scott, Simpson, Taylor, Warren, Wayne, Whitley, Wolfe, and Woodford