Announcement: Optum Virtual Visit platform for telehealth will be removed effective September 30, 2023

Due to low use within our network as well as the wide variety of HIPAA-compliant platforms now available directly to providers, Optum Virtual Visit will no longer be accessible after September 30.

Providers can switch to any HIPAA-compliant telehealth platform to provide virtual services, such as Simple Practice. Please note that apps such as Facetime,® Whatsapp,® Twitch,® etc. are not HIPAA-compliant for providing telehealth services. For more information regarding HIPAA-compliant telehealth platforms, please review program specific guidelines here. Providers are encouraged to research alternative options to select a new service that best aligns with their specific needs and requirements.

Optum Behavioral Health will be contacting providers with more information, including a transition guide, in early July.