Care Advocate Engagement via Written Communication
When a potential targeted risk is identified through either the Wellness Assessment (WA) or claims information, a letter may be sent to you from Optum to inform you, the treating clinician, of an identified issue that may affect outpatient treatment. In some circumstances, a Care Advocate will call you to conduct a Clinical Review. Various Optum algorithms are used to identify potential risks that could affect outpatient treatment. Presented below are examples of potential risks identified through the WA.
- Complications at the workplace resulting from missed days of work or reduced productivity
- Level of functioning may negatively affect coping skills, social and daily life activities
- Use of substances may need to be addressed to explore the impact on coping skills, social and legal functioning and overall health
- Medical conditions which could have co-existing behavioral health implications either as a result of the experience of the medical condition (i.e., depressive symptoms with End Stage Renal Disease) or of medical origin (i.e., depressive symptoms associated with Thyroid Disorder)
- Self-reporting of minimal behavioral health symptoms
When you receive a letter, please review your interventions to determine that they are aligned with the minimal expectations of Optum specific to the clinical presentation of the member. Steps that may be taken include:
- Confirm or rule out the identified potential risk
- Re-affirm that the member meets the Clinical Criteria Guidelines for Outpatient Treatment, thereby taking into consideration that their needs can be met on an outpatient basis rather than at a higher level of care
- Consider the Clinical Criteria Guidelines that may be appropriate for the member in the event the member may need to step up or down in level of care
- Providers have the option to consult a Care Advocate for assistance regarding community resources and benefit eligibility for potential services
- Consult Best Practices that may be applicable for your intervention
- Check that treatment interventions address potential and confirmed risks
A licensed clinician is available to collaborate with you if needed. See letter for contact information and availability.