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June 2025 Top of Mind

Are you a 2025 Platinum facility? 

Each year, Optum evaluates and rewards care delivery performance among our network behavioral health facilities. Top performers earn the Platinum designation — and results for 2025 are in.  

See if you’re a 2025 Platinum Facility designee

  1. Go to Provider Express > Log in

  1. Enter your One Healthcare ID

  1. Once in the secure portal, click More Info

  1. Click Provider Reports and choose Annual or Monthly Facility Progress Report

Award criteria 

The Platinum Recognition Program evaluates and scores a facility’s admissions to a given level of care (acute inpatient, residential and partial hospitalization) within separate condition categories (general mental health, substance use disorders and eating disorders) across all lines of business (Commercial, Medicaid, Medicare).

Platinum facilities that meet at least 4 of the 5 metrics indicated on the scorecard receive Platinum designation and receive a certificate of recognition and congratulatory letter in the mail.  

Questions? We’re here to help.

  • Email the Platinum Program team with questions or for details about your facility ranking. 

  • For help accessing the portal or technical issues, contact the Provider Express Help Desk at 1-866-209-9320, 8 a.m.–5 p.m. CT, Monday–Friday.


 

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