Now report treatment discharges in the Provider Express secure portal 

We love talking to our providers and their staff. But we know your time is valuable. That’s why the Provider Express secure portal has been updated to make it faster and easier to let us know when a patient has been discharged from treatment. You no longer need to call us – or wait on hold – to report treatment discharges, even those with remaining authorizations. 

Log in, report and you’re done 

You can report a behavioral health treatment discharge for any member plan – Commercial, Medicare, Medicaid or Exchange – at any time by following these steps: 

• Log in to the secure portal using your One Healthcare ID 
• Then, click through these menus to access the discharge form:

Auth Menu > Review Online > View my Census > Admitted/Discharges Patient Census > Select member  > Select Discharge from Actions menu  > Complete and submit the form 

Once the notification is processed, you’ll see the discharge request status in the Patient Census section of your account.  

We’re here to help!

Need assistance with a discharge request submission? You can chat live with a Provider Express technical support representative or can call 1-866-209-9320, both options from 7 a.m.–7 p.m.  Monday–Friday CT.