May 2025 Top of Mind

You can now check status and submit medical records for payment reviews online 24/7

Log in to the new Payment and Network Integrity portal to send medical records and complete tasks 24/7.

Ready to carve out extra time in your busy day? You’ll save time when you use the Payment and Network Integrity (PNI) online submissions portal when you receive a medical records request from us. Separate and distinct from the Provider Express Secure Portal, the Payment and Network Integrity portal lets you send requested medical records electronically and helps:

Eliminate the need to print, fax and/or mail documentation
Cut down on administrative work
Complete tasks 24/7 without having to call us
Reduce the risk of error since submitted records are directly linked to the claim being reviewed

Start using this timesaver today

Go to https://letters-pni.databankcloud.com/
Log in to your account
If this is your first time using the portal, select self-registration
Fill in all fields, including a valid claim/case ID
In the Access Code field, enter 02c8f2726e

If you do not have a One Healthcare ID, select Create One Healthcare ID to create one.

Note: Once logged in, you can select Show Help (top left corner) for guidance in completing a claim records submission. Review our Quick Reference Guide for more detail on registering, logging in to and uploading documents to the PNI portal

About Payment and Network Integrity

The Payment and Network Integrity team conducts pre-payment and post-payment claim reviews to help manage healthcare costs, prevent fraud, waste and abuse, and reduce administrative errors that can result in unnecessary claim rework, overpayments, denials and appeals.

Questions? We’re here to help.

For more information, please call Payment and Network Integrity at 1-877-972-8844, 7 a.m.–4:30 p.m. CT, Monday–Friday.