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January/February 2025 Top of Mind

How you request IOP services is changing 

If you provide intensive outpatient (IOP) services, you’ll need to update how you request authorization for Optum Behavioral Health and UnitedHealthcare members.

On March 11, 2025, Optum will retire the two national toll-free telephone numbers currently used to request authorization for behavioral health IOP services: 1-855-809-2015 and 1-844-201-3788.

New workflow

  • Instead of the toll-free 800 numbers, you’ll need to call the number on the back of the member’s ID card to request these services.
  • In addition to this notice, the automated phone systems will also alert callers to this change over the next month.

Action needed

Please share this change with your staff. To prevent delays in providing patient care, we recommend adjusting your workflows immediately, rather than waiting until mid-March. 


 

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