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September/October 2026 Top of Mind
Skip the phone for out-of-network prior authorizations
Out-of-network facilities now have a new and faster way to submit prior authorization requests for higher levels of care – through the Provider Express secure portal.
That means out-of-network facilities can submit prior authorizations electronically 24/7. No need to pick up the phone. And, no need to worry about getting requests done during office hours. You can submit authorization requests for all behavioral health higher levels of care, including inpatient, residential, partial hospitalization programs (PHP) and intensive outpatient programs (IOP) at any time.
How to submit prior authorizations
I’m new to the secure portal
If you haven’t used the Provider Express secure portal before, you’ll need to create a One Healthcare ID and register your practice. You’ll be asked to verify your identity as part of the registration process.
- Register now to create your ID and password. If you need help, review the training guide.
- Then, log into the secure portal, select Register and follow the steps.
- As part of this process, you’ll be asked to verify your identity. Review the Identity Verification User Guide for step-by-step instructions with screenshots.
Once you’ve completed portal registration, follow either the Facility or Group instructions below to submit your prior authorization request.
I have an account and already use the secure portal
Follow the steps below to submit a prior authorization request:
Facilities:
- Sign in to the secure Provider Portal using your One Healthcare ID.
- From the Authorization menu select Review Online.
- Select Request an initial authorization for admission.
- Search for the member using member ID and first name. Eligibility will automatically align to the request.
- Select Facility Address and choose Level of Care. You may also review the member’s benefits from this page.
- Complete the required steps and submit your request.
- After submitting the authorization, you’ll be directed to Live Chat. Please remain in the Chat until your authorization is confirmed as accepted.
Groups and clinician process:
- Sign in to the secure Provider Portal using your One Healthcare ID.
- From the Authorization menu select Auth Request.
- Complete the required steps and submit your request. Review the Prior Authorization: Submit a new request guide for step-by-step instructions.
After submitting the authorization, you’ll be directed to Live Chat. Please remain in the Chat until your authorization is confirmed as accepted.
