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September/October 2026 Top of Mind
Members are searching. Will they find you?
Keeping your practice information up to date in our provider directories is one of the best ways to help ensure our members can find you. It takes just a few minutes to review and update your demographic information — such as your practice name, office location, email or whether you’re accepting new patients — at any time. You’ll also get email reminders to update your information every 90 days.
Make the update today
Step 1: Review your directory listing. To ensure members can find you, confirm the information presented is accurate and complete.
- Go to Liveandworkwell.com.
- Select Browse with an access code and enter “clinician” as the code.
- Then click Find Care and follow the prompts to search for your listing.
Step 2: Submit updates to Optum Behavioral Health. Most updates are reflected in your directory listing within 24 hours.
- Log in to the Provider Express secure portal with your One Healthcare ID.
- Select My Practice Info > Clinician Information > Edit from the menu at the top of the page. Then select the type of information that needs to be updated from the drop-down menu. Review the training guide for assistance.
- Note: Facilities that need to update demographic information should call Provider Services at 1-877-614-0484, 7 am – 7 pm CT, Monday – Friday.
Be sure to check your:
- Appointment availability status – Indicate whether or not you’re accepting new patients.
- Contact emails – You can designate up to 8 different email addresses for things like credentialing/recredentialing, billing, communication, administration, etc. This eliminates the need to forward information to the right contact.
- Area of Expertise designations – Highlight special training, certifications and unique experience that set you apart from other providers and can help members find the specific care they need.
Questions?
- For general items, call Provider Services at 1-877-614-0484 for assistance, 7 am – 7 pm CT, Monday – Friday.
- For technical support, call the Provider Express Support Center at 1-866-209-9320, 7 am – 7 pm CT, Monday – Friday.
