May 2026 Top of Mind

Optum surveys help you maintain active network status, meet EOHHS standards

Optum provider surveys are part of our continued partnership with you to help us maintain a strong, compliant provider network that supports our members with excellence.  Did you also know that responding to the surveys is a contractual and regulatory requirement?  

Why surveys are so important

Optum surveys play a vital role to maintain your active status within the provider network and ensure compliance with Executive Office of Health and Human Services (EOHHS) standards. Your participation helps us:

• Keep provider information accurate and up to date
• Monitor network adequacy and accessibility
• Support quality‑improvement initiatives
• Meet state and federal regulatory requirements

What happens if you don’t respond?

Providers who do not complete required Optum surveys may be designated as non‑compliant, which may:

• Suppress your Optum provider directory listing
• Reduce visibility to members
• Decrease referral opportunities
• Impact your contract status

What you can do

• Watch for emails or phone calls from Optum requesting survey completion
• Respond promptly — survey data is time‑sensitive
• Contact us if you have questions or believe a notice was sent in error

Questions?

If you need assistance or would like to check your survey status, please contact Rhode Island Provider Relations at 1‑877‑614‑0484.