March 2026 Top of Mind

Our secure portal AI-powered Virtual Assistant has 24/7 answers for 24/7 questions

As a behavioral health professional, you know the value of a good chat. Especially when you need it most.

So do we. That’s why we’re introducing the new AI-powered Virtual Assistant in the Provider Express secure portal.

Experience a new look with enhanced capabilities based on your most common questions and needs. Log in to get around the clock support, even after hours and on weekends. And get faster answers with fewer handoffs, all in a secure messaging environment — no calls or emails needed.

Explore the added chat capabilities

• Check network participation status
• Check credentialing status
• View affiliated networks (including status and effective dates)
• Review clinician rosters (provide group NPI and TIN)
• Confirm member eligibility

Chat now

To get started:

1. Log into the Provider Express secure portal with your One Healthcare ID
2. Select the chat icon on the lower right side of the screen
3. Then, click the ruler/pencil topics icon and ask away

Have questions about other topics? Just ask. Our AI-powered Virtual Assistant continually learns from provider questions, which will help us expand capabilities and improve efficiency in the coming months.

Questions?

For more information, please contact your Provider Advocate.