July 2026 Top of Mind

Update your Optum Behavioral Health directory listing to reflect TMS and Spravato services

For members with treatment resistant depression, Transcranial Magnetic Stimulation (TMS) and Spravato (esketamine) offer hope. The challenge can be finding a provider to work with for these two powerful, FDA-approved treatments.

It’s now faster and easier to make sure your practice shows up when members are looking for support. You no longer need to complete and submit an attestation form, then wait for the update to appear – TMS and Spravato are now Area of Expertise (AOE) designations.

Update your profile using these easy steps

All it takes is 5 minutes and a few clicks in the Provider Express secure portal to update your directory information for these specialty treatments:

1. Log in to the Provider Express secure portal using your One Healthcare ID and password
2. Select My Practice Info > Clinician Information > Edit 
   • Note: Facilities that need to update demographic information should call the Provider Service Line for assistance.
3. To add TMS and Spravato, scroll down to the Attested Expertise section and click the + sign (Add New Attested Expertise)
4. Make appropriate selection(s) from the drop-down menu and click next
5. Select “I so attest” when prompted

While you’re at it …

It’s also helpful to check to make sure other key information is accurate in your directory listing:

• Appointment availability status – Indicate whether or not you’re accepting new patients
• Office locations – Only list locations where you currently see patients at
• Contact emails – You can designate up to 8 different email addresses based who completes certain tasks in your practice

You’ll receive a confirmation number when your profile is updated. Please note this number for your records. Most updates are reflected in Optum Behavioral Health internal systems in real time. Directory updates are made nightly and will be reflected in your listing the next day.

To review your directory listing:

• Go to Liveandworkwell.com.
• Select Browse with an access code and enter “clinician” as the code.
• Then click Find Care and follow the prompts to search for your listing.

Questions?

For assistance updating your provider profile, please call Provider Services at 1-877-614-0484, Monday–Friday, 7 a.m.–7 p.m. CT.

Keeping your network directory listing current with the specialty services you offer is one of the best ways to help ensure members with treatment resistant depression can find you for the care they need. Thanks for your partnership!