April 2026 Top of Mind

Efficiency starts with our enhanced authorization electronic submission request

Optum has expanded the ability for UnitedHealthcare of Kentucky providers to request prior authorizations through our enhanced digital process using the Provider Express secure portal. This enhanced process means you’ll spend less time, get faster decisions and have increased transparency into status and decisions.

Tap into your superpower

If you haven’t already, check out the feature-packed tool and enhanced process:

1. Log in to the Provider Express secure portal through the Provider Express public website. Don’t have a One Healthcare ID? Register now.
2. From the Authorization menu select 'Auth Request'
3. Complete the steps and submit your request
4. Check a request status at any time by selecting the reference number in the Authorization section

It gets even better

SUD authorization portal training on the tool and process is now available. You’ll learn how to submit authorizations for Substance Use Disorder and Mental Health for members who are inpatient or are in residential treatment, partial hospitalization or an intensive outpatient program.

Choose one of the following training options and be sure to add a reminder on your calendar:

• Monday May 18, 1–2 p.m. EST
• Tuesday May 19, 10–11 a.m. EST
• Wednesday May 20, 1–2 p.m. EST

Have questions?

For Provider Express secure portal support, you may contact the technical support team by chat or by calling 1-866-209-9320.

For other provider-related inquiries, please reach out to your Provider Advocate.