September 2025 Top of Mind

MO: Members are searching. Will they find you?

Keeping your practice information up to date in our provider directories is one of the best ways to help ensure our members can find you. It takes just a few minutes to review and update your demographic information — such as your practice name, office location, email or whether you’re accepting new patients — at any time. You’ll also get email reminders to update your information every 90 days.

Make the update today. Here’s how:

• Review your listing in the Live and Work Well member directory
• Then, log in to the Provider Express secure portal with your One Healthcare ID and password
• Select My Practice Info from the menu at the top of the page, then select the type of information that needs to be updated from the drop-down menu. Review the training guide for assistance.

Be sure to check your:

• Appointment availability status – Indicate whether or not you’re accepting new patients.
• Contact emails – You can designate up to 8 different email addresses for things like credentialing/recredentialing, billing, communication, administration, etc. This eliminates the need to forward information to the right contact.
• Area of Expertise designations – Highlight special training, certifications and unique experience that set you apart from other providers and can help members find the specific care they need.

Most updates are reflected in Optum Behavioral Health internal systems in real time. Directory updates are made nightly and will be reflected in your listing the next day.

Note: Facilities that need to update demographic information should call the Provider Service Line at 1-877-614-0484, Monday-Friday, 7 a.m. to 7 p.m. CT

Questions?

For general items, call Provider Services at 1-877-614-0484 for assistance.

For technical support, call the Provider Express Support Center at 1-866-209-9320 from 8 a.m. to 8 p.m. ET, Monday–Friday.