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October 2025 Top of Mind

Psychological and Neuropsychological testing: save time with our enhanced digital process

We’ve enhanced the process to request prior authorization for Psychological and Neuropsychological testing. Using the Provider Express secure portal for verifying member eligibility and submitting testing prior authorization requests means faster decisions, increased transparency and a more seamless experience for you.

Who can use the enhanced process?

  • Both in- and out-of-network providers can use the enhanced process in the Provider Express secure portal. You’ll need a One Healthcare ID to log in. Register now if you don’t have a One Healthcare ID.

Eligible health plans

  • Initially, the enhanced request process will be available for members covered by Optum/UnitedHealthcare Commercial, Medicare Advantage and coordination of benefit plans.

What’s improved?
Important features all in one place make it easier to do business with us:

  • Verify member eligibility in the secure portal prior to submitting a request
  • Select the provider/Tax ID, service location, and contract which can reduce billing errors
  • Instant email verification with a request reference number
    • Track requests in real time within the Provider Express secure portal — eliminates uncertainty and waiting for status updates
    • Receive immediate submission confirmations
  • Faster authorization decisions
    • More accurate and complete upfront data submission results in fewer decision delays
    • Allows providers to focus more on patient care

Get started today! Using the enhanced authorization process is simple:

  1. Sign in to the secure Provider Portal using your One Healthcare ID.
  2. From the Authorization menu select 'Auth Request'
  3. Complete the steps and submit your request
  4. Check a request status at any time by selecting the reference number in the Authorization section

Have questions?
For secure portal support, contact technical support by chat or by calling 1-866-209-9320. For other provider-related inquiries, call Provider Services at 1-877-614-0484.


 

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