Colorado: A wrong email address could impact reimbursement and patient care

Are you missing out on Rocky Mountain Health Plans emails from Optum?* Keeping your practice information up to date in our provider directory — especially your communications email —  is one of the best ways to ensure you stay in the loop. Then regulatory updates, process changes and other business-critical messages won’t end up in your billing or credentialing companies’ inboxes instead of yours.

It takes just a few minutes

You can update your email address any time. Your information must be verified at least once every 90 days, so make sure you can receive the emails that remind you to do so. Make the update today. Here’s how:

• Log in to the Provider Express secure portal with your One Healthcare ID and password.
• Select My Practice Info from the menu at the top of the page, then select My Practice profile > Practice Information. If you need assistance, check out these resources:
  • The My Practice Info training guide for Groups and the My Practice Info training video for Individuals
  • My Practice Info Frequently Asked Questions
  • The Directory Attestation section of the Optum National Network Manual
• Verify that your General Communications email is correct to ensure you receive timely messages from Optum and Rocky Mountain Health Plans. You can designate up to eight different email addresses for things like credentialing/recredentialing, billing, administration, and more. Be sure to check those, too. This eliminates the need to forward information to the right contact.

Most updates are reflected in Optum Behavioral Health internal systems in real time. Directory updates are made nightly and will be reflected in your listing the next day.

Note: Facilities that need to update demographic information should call Provider Services at 1-877-614-0484, Monday-Friday 7 a.m. to 7 p.m. CT.

Questions?

For general items, call Provider Services at 1-877-614-0484 for assistance.

For technical support, call the Provider Express Support Center at 1-866-209-9320 from 8 a.m. to 8 p.m. ET, Monday–Friday.

If you need additional assistance, please email RMHP Provider Relations.