Optum no longer managing behavioral health benefits for Providence Employee Health Plan in 2025

Effective Jan. 1, 2025, Optum Behavioral Health is no longer managing the behavioral health benefits for Providence Employee Health Plan members in New Mexico and Texas. 

As a participating provider, your existing Provider Participation Agreement requires no action.

What this means for you

Services rendered through Dec. 31, 2024: Claims should be submitted to Optum Behavioral Health for reimbursement as you have done in the past.

Services beginning on or after Jan. 1, 2025: During your first appointment in the new year, ask the member for their new Providence Employee health plan ID card. Update your records with the new behavioral health plan information and submit claims as outlined on the card.

You’ll need to check your network status with the member’s new behavioral health plan to ensure you participate in that plan’s network.

Questions?

For Optum Behavioral Health support, please email ohbs.centralregion@optum.com. You may also call Provider Services at 1-877-614-0484.