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Optum supports clinical excellence through client focused policies and procedures.

All aspects of clinical care, from the initial assessment through to the closing summary are carefully outlined in our policy and procedure documents.  Should you have any questions, please do not hesitate to contact your clinical manager by email and a meeting can be scheduled to address your inquiry.

  • For affiliates across BC, excluding Vancouver Island, please contact your clinical manager Catherine Cox at
  • For affiliates on Vancouver Island and the rest of Canada, please contact your clinical manager Jose Briones at

Please call our Client Care Department at 1-800-663-9099 if you require emergency consultation regarding a case.  When calling, please request an "immediate consultation with an Optum Clinical Manager".

Please send Extension and New File Requests to:

For additional client booklets, please email your request to:

Have you moved your office location?  Please submit your updated contact/address information:  FORM

Please remember that all Client Booklets and Invoices must be returned to Optum Canada within 30 days of the last scheduled client visit.  Please ensure that Client Booklets and Invoices are sent via registered mail to:

Optum Health Services (Canada) Ltd.
4727 Hastings Street
Burnaby BC, V5C 2K8