Contact Us
For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.
Florida Network Management
North: Jennifer Durgee-Hemminger (Pensacola, Ft Walton Beach, Panama City, Tallahassee, Gainsville, Ocala, Jacksonvlle, Daytona Beach - FL Healthy Kids)
2100 Riveredge Parkway
5th Floor
Atlanta GA 30328
Main Number: (877)614-0484
Fax Number: (866)518-7556
Email: jennifer.durgee-hemminger@optum.com
North/Central: Jean Higgins (Brevard, Flagler, Hernando, Lakeland, Orange, Osceola, Pasco, Pinellas, Sarasota, Seminole, St Johns, Tampa, Volusia, Winter Haven)
2100 Riveredge Parkway
5th Floor
Atlanta GA 30328
Main Number: (877)614-0484
Fax Number: (866)518-7556
Email: jean.higgins@optum.com
South: Rebeca Oliva (Miami, Ft Lauderdale, Ft Myers, Key Largo, Key West, Marathon, Naples, Port St Lucie, West Palm Beach)
2100 Riveredge Parkway
5th Floor
Atlanta GA 30328
Main Number: (877)614-0484
Fax Number: (866)518-7556
Email: rebeca.oliva@optum.com